In an earlier article, we described the estimated duration or period for confirming a payment on the Bitcoin network. Until the Bitcoin payment is confirmed, you can not redeem the value available on the receipt.
There are several reasons why you can not withdraw, but irregular delays in transaction processing are usually the cause of the problem.
If you've been waiting for more than an hour, contact our support team to find out about the status of the transaction. If a delay is not the cause of the payout issue, the following technical issues may have occurred:
- The machine is not filled with enough cash. You can also redeem the existing Redeem ticket at any other Krypto ATM from our network at any time.
So that you do not need unnecessary time you can contact us directly on the support hotline to find out which of the Krypto ATM's in your area has enough cash for the payment.
- The bitcoin value transferred to our wallet was insufficient to cover the amount stated on the receipt. Every difference leads to a mistake. For example, if you need to transfer 0.241 BTC and send only 0.24 BTC, the transaction can not be completed.
- We hope that this is not the case, but sending your bitcoins to the wrong address will result in an error, and our support team of Värdex may not be able to support you.
- Damaged QR code or incorrect reception. If the Redeem Ticket you receive is damaged or can not be read correctly by the QR Scanner, our ATMs can not recognize your Bitcoin account. If you think your Redeem ticket is damaged, take a photo of the receipt as proof and send it to our email address.
For all the above topics you will receive immediate professional support, please contact us.