Although we do our best to provide you with an excellent service every time you use our Krypto ATMs, in rare cases you may receive less money from the Krypto ATM than you are entitled to.
Please do not worry. If this is the case, please contact our support team and indicate the exact amount you received, the time you used the Krypto ATM, and the location of the Krypto ATM at the time of sale ,
Upon receiving this information, our team will be able to retrieve the transaction and verify that the payout was in error.
Upon completion of the verification process, our team can either request your bank details for a bank transfer or a public key for the Bitcoin refund. The decision for the earlier or later payment method is made by our internal team.
Please note that we will do our best to meet your request for the method of payment requested, we can never guarantee the appropriate refund method until a full transaction verification has been completed.