Security recommendations

There are a few things to consider when dealing with cryptocurrencies and wallets. Enclosed you will find some safety instructions which we find are good to know:

  • Copy of thermal paper(Paper Wallet)
    Make a copy of the thermal paper (paper wallet) received from the ATM as the paper and print has low durability. Store your wallet in a safe place, for example in a safe.

  • Transaction Exchange Receipt
    During the ATM buying / selling process, you will receive a receipt for the exchange transaction. Make sure you keep the receipt in case you need to contact our customer service.

  • Private Key
    Always keep your private key safe on the wallet. Never share the private key with third parties and make sure that you never lose the private key.

  • Mobile / Desktop Wallets
    Be aware that as soon as you import the private key from the paper wallet into a mobile or desktop wallet, the private key is no longer stored offline. Your smartphone or PC is exposed to possible hacker attacks or data losses.
  • Internet Scam 
    Unfortunately, there are a more and more cases of scammers and organized crime on the internet and in the world of crypto. Many fraudsters use the complexity of the technology to illegally obtain cryptocurrencies from customers.

Know your recipient

When sending cryptocurrencies to third parties, always make sure that you actually know the recipient (check identity before sending).  Be skeptical and, if in doubt, contact people around you for advice or a second opinion before you send crypto to someone. Furthermore, you should verify the recipient address before you sending a cryptocurrency amount in any case.


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