In rare cases, the ATM may not print a paper wallet during the buy or sell process. This can happen if the printer is out of paper or if there is a paper jam inside the device.
In any case, don’t worry – your purchased cryptocurrency is safe and not lost. Our Värdex customer support team will assist you in resolving the issue.
To help us handle your request as quickly and efficiently as possible, please have the following information ready:
Exact date and time of your transaction
ATM location
Amount of money (CHF/EUR) inserted into the ATM
Type and denomination of the banknotes inserted
Customer Support
Can’t find what you’re looking for or have a question about our products and services?
Hotline: (+41) 041 508 78 00
Email: [email protected]