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How do I know if I can withdraw cash?

Updated over a week ago

The sell process consists two steps. In the first step you sell your BTC to Värdex Suisse directly via the ATM. And in the second step, as soon as the receipt of the BTC has been confirmed, you can withdraw the money at the ATM with your redeem ticket.


​You will receive a text message as soon as the transaction has been confirmed and the money is ready to be withdrawn.


Customer Support

Contact our customer support by phone to ensure that you can withdraw cash at your preferred ATM location.

Hotline: (+41) 041 508 78 00
Email: [email protected]

Find ATM to withdraw cash

Find your nearest ATM to withdraw cash in our location finder.

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